Select Your Country/Region

Welcome To Beelink Service Policy

Explore our concise service policies for better and seamless transactions.

Service Policy

Free & Fast Delivery

We offer delivery services to most EU countries. Orders will be shipped within 2-3 business days after payment is processed.

30-Day Money-Back Guarantee

Return unopened, unused Beelink products within 10 days for a full refund. Contact us at +86 18165710592 (Mon-Fri 9:00 - 18:00 GMT +8) to initiate a return.

3-Year Guarantee

Hardware is guaranteed against defects for three years from the purchase date. We cover parts and labor for repairs, ensuring normal operation as per warranty policy.

Free 24/7 Support

Our support team responds within 24 hours (working days).
Email: Support-PC@bee-link.com
Service Line: +86 18165710592
(Mon - Fri 9:00 GMT+8)

Service Policy

Free & Fast Delivery

We offer delivery services to most EU countries. Orders will be shipped within 2-3 business days after payment is processed.

30-Day Money-Back Guarantee

Return unopened, unused Beelink products within 10 days for a full refund. Contact us at +86 18165710592 (Mon-Fri 9:00 - 18:00 GMT +8) to initiate a return.

3-Year Guarantee

Hardware is guaranteed against defects for three years from the purchase date. We cover parts and labor for repairs, ensuring normal operation as per warranty policy.

Free 24/7 Support

Our support team responds within 24 hours (working days).
Email: Support-PC@bee-link.com
Service Line: +86 18165710592
(Mon - Fri 9:00 GMT+8)

Detailed Description Of The Policy

We provide free shipping to customers within the European Union.

All prices displayed on our EU website include shipping costs, VAT, and applicable taxes. The price shown at checkout is the final amount you need to pay. No additional shipping fees, customs duties, or import taxes will be charged after your order is placed.

Order Processing & Delivery Time

Orders will be processed and prepared for shipment within 3 business days after payment confirmation.

After your order has been dispatched, the standard delivery timeframe is approximately 5–7 business days, depending on the destination and local delivery conditions.

Estimated delivery time:

Processing time: 3 business days
Shipping time: 5–7 business days

You will receive a shipment confirmation email once your order has been shipped, including your tracking number and delivery information.

Pre-Order Products

For products requiring additional preparation time, orders will be handled as pre-order orders.

Pre-order products will be shipped within a maximum of 35 calendar days (excluding weekends and public holidays) after order confirmation.

Once shipped, the standard delivery timeframe is approximately 5–7 business days.

If your order contains both available products and pre-order products, we may arrange shipment according to product availability.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Beelink provides a three-year (36-month) limited warranty for consumer electronics products. If due to manufacturing defects (from the date of delivery to the customer), the above categories of items cannot work as advertised, the customer can repair the defective item.

Beelink will be responsible for all maintenance fees and non-artificial defective parts replacement costs.

Note: This warranty does not apply to any accidental damage caused by the user's negligence.

Contact Us

Contact Us

Email: Support-PC@bee-link.com
[Mon - Fri 9:00 - 18:00 GMT+8]

Tel: +86 18165710592
[Mon - Fri 9:00 - 18:00 GMT+8]

View More